We expect our customers to follow our refund policy instead of issuing chargebacks of any kind, and chargebacks are always considered to be fraud. Please, refer to our chargeback policy for details.
Money Back Guarantee
EasyCloud offers an unconditional 10 days money back guarantee on all offered hosting plans except individual ones. Requests for these refunds should be made through our Support Team. Refunds made for a 10 days money back guarantee will not include domain registration fees, nor will they include any fees for additional services that are purchased in the first ten 10 days. If your plan includes a free domain name and you cancel hosting within the first 10 days, a fee for the domain will be deducted from your refund. Only first-time accounts are eligible for a refund and the money back guarantee cannot be used by the same customer multiple times or for multiple accounts.
If you have purchased a discounted hosting plan (for 6 or 12 months) and you stopped using it after several months, you can request a refund, but in this case the full price for each month of the hosting usage will be deducted, without a discount.
EasyCloud offers refunds for uncompleted services only. You can not request a refund for the script installation once installation is completed.
You can not request a refund for completed design or coding services. We issue partial refunds for partially completed design or coding services.